Refund & Returns Policy – Layalivingbd

At Layalivingbd, customer satisfaction is our priority. We want you to shop with confidence and trust. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

– The product received is damaged, defective, or incorrect.

– The return request is made within 3 days of receiving the product.

– The product must be unused, unwashed, and in its original packaging with tags intact.

2. Non-Returnable Items

The following items are not eligible for return:

– Products damaged due to customer misuse.

– Used or washed products.

– Customized or special-order items.

– Products without original packaging or tags.

3. Refund Policy

Refunds are applicable only when:

– The ordered product is unavailable after payment confirmation.

– A return request is approved after inspection.

– The issue cannot be resolved through replacement.

Approved refunds will be processed within 7–10 business days through the original payment method or agreed alternative method.

4. Exchange Policy

If you receive a damaged, defective, or wrong item, we may offer an exchange instead of a refund, depending on stock availability.

5. Return Process

To request a return or refund:

1. Contact our support team within 3 days of delivery.

2. Provide your order number, product photos, and a brief explanation.

3. Wait for confirmation and return instructions.

6. Shipping Charges

– Return shipping costs may be covered by Layalivingbd if the issue is our responsibility.

– For other approved returns, shipping costs may be borne by the customer.

7. Contact Us

For any refund or return-related queries, please contact us through our official customer support channels.

Layalivingbd reserves the right to update or modify this policy at any time without prior notice.